Photo Guide

The most important part of your order, crucial to the quality of the final artwork, is the quality of the image you upload. Please be sure to follow the steps below when taking your pet's photo. If you aren't able to follow the steps exactly, don't worry! We have a dedicated team who check all orders and photos as they come in. If your photo doesn't meet our criteria, we'll let you know and help you choose a more suitable one!

  • Take a photo or choose an existing photo that is taken in daylight or in a brightly lit room.
  • Use a smartphone or high quality camera
  • Ensure the whole face & neck is visible and not in shadows.
  • Avoid overly filtered photos to ensure we correctly capture your pet's coloring.
  • Make sure your pet is looking directly at the camera at eye level, facing forward. Other positions are acceptable, but your pet will be shown in that position in the final portrait.
  • Please note: collars, leashes, bows, hats, and other cute outfits will be illustrated in your final portrait. In some cases we are able to remove collars, tags and leashes (you can make a note of that in the notes box at checkout), but your pet should look exactly how you want them to look in the photo as you want them to look in the portrait.

 

  • Facing forward
  • Well-lit with natural lighting or in a bright room
  • Face is visible
  • Neck is visible
  • Poor lighting (backlit)
  • Ear is cut off
  • Not facing forward
  • Not at eye level with pet

 

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